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Adding Zendesk Chat to Your Store

Zendesk Chat (formerly Zopim) is a live chat service that you can integrate with your BigCommerce store. It uses an embedded widget on your webpage that you control from your Zendesk Chat Dashboard. Visit for more information on their product and sign up for an account. These instructions will walk you through the setup process for getting the widget onto your site.


Locating the Zendesk Chat Code

Log in to your Zendesk Chat dashboard. Go to SettingsWidget in the left-hand navigation panel.  You will see a text box with your code. Clicking the code will automatically copy it to your clipboard.

If you want to change the appearance of the chatbox or limit countries chat is available in, use the Appearance, Settings, and Widget Security buttons along the top of the page. You will want to do this before copying the code.

Zendesk Chat widget code


Adding the Code to BigCommerce

1. Go to Advanced Settings › Live Chat.

2. Check the box next to Other Third Party Live Chat Service, then click Save.

Other live chat services option

3. Click on the Other Third Party Live Chat Service tab at the top of the page.

Other live chat services tab

4. Paste the Zendesk Chat widget code into the box labeled Live Chat Code.

Live chat code box containing Zendesk chat code

5. Change Chat Box Location to your desired location and Save your changes.

Chat box location set to At the top of the page

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