How do I add SnapEngage live chat to my site?

Locating the SnapEngage code

1. Log into your SnapEngage admin panel.

2. Go to Settings › Get the code.

3. Copy the provided code. You can click the Copy to Clipboard button.

The SnapEngage code screen.

Adding the code to BigCommerce

1. In the BigCommerce control panel, go to Advanced Settings › Live Chat.

2. Under Providers, check the box next to Other Third Party Live Chat Service, then Save.

3. Click the new Other Third Party Live Chat Service tab.

4. Paste the code into the blank Live Chat Code field.

Live Chat Code box

5. Change Chat Box Location to At the top of the page. You can change the actual location of the live chat box on your page under the Style tab on the SnapEngage admin panel.

6. Save.

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