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Using LivePerson Live Chat

LivePerson LiveEngage is an integration that allows your shoppers to open a chat window on your store to talk to a support person. You can follow the steps below to add LivePerson live chat to your store.

If you don't have a LivePerson account, please create one before starting the steps below.


Finding Your LiveEngage Tag

1. Log into your LivePerson account.

2. Click the arrow beside your username in the top right corner, and select LiveEngage Tag.

"LiveEngage Tag" highlighted in the dropdown menu under the username

3. Click Select and copy the code.

Select Tag


Installing LivePerson LiveEngage

1. Go to Advanced SettingsLive Chat, check the box next to LivePerson and click Save.

LivePerson chat option

2. Click the LivePerson tab that appears at the top of the page.

LivePerson tab

3. Select I have an existing LivePerson account that I'd like to use.

LivePerson account option

4. Paste your live chat code in the Chat Code box and click Save. By default, the chat button/window will display in the bottom right corner of your storefront.

Chat code box with sample script

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