Using GoDaddy for Email

GoDaddy is a popular domain registrar that also provides email hosting for its users. If you are planning to point your name servers to BigCommerce and want to use GoDaddy as your email host, follow the steps below. If you are pointing your domain to BigCommerce using a different type of DNS record, GoDaddy will remain your email host and you will not need to follow these steps.

Although you can point your email at any time, we recommend following these steps before pointing your name servers to avoid any interruptions to your email service.

Changing Your DNS Records

When your name server records are pointed to BigCommerce, BigCommerce becomes the host of both your website and email. You will need to point the email DNS records back to GoDaddy so that GoDaddy can resume hosting your email.

 

Need help? These steps reference GoDaddy, a third-party platform. If your email is not working after following these steps, please contact GoDaddy for assistance at 480-505-8877. As your email host, GoDaddy will better be able to access your account information and assist you.

1. In your BigCommerce control panel, select Server SettingsDNS Records.

In some versions of the control panel, this is located under Setup & ToolsAdvanced toolsDNS Records.

2. Under the Mail Servers tab, change your MX records to the ones provided by GoDaddy for your region. Do not keep any of the original MX records. The records in the image below are for illustrative purposes and may not reflect the records you should be using.

MX Records

3. Click on the Web Hosts tab.

4. Edit the TXT record and replace the Value field as shown:

Fully Qualified HostTypeValue
yourdomain.comTXTv=spf1 +a +mx include:_spf.bigcommerce.com include:spf.secureserver.net -all

5. Add the following two CNAME records.

TypeFully Qualified HostValue
CNAMEemail.yourdomain.comemail.secureserver.net
CNAMEsmtp.yourdomain.comsmtp.secureserver.net

DNS Records example

GoDaddy MX records

We have provided GoDaddy's MX records for the following regions as a courtesy. If you are having trouble sending or receiving email after setting up these MX Records, please verify with GoDaddy support which MX records you should be using.

If you are using GoDaddy's Microsoft 365 service for email, see GoDaddy Microsoft 365 MX Records.

US MX Records

Fully Qualified HostTypePriorityValue
yourdomain.comMX10mailstore1.secureserver.net
yourdomain.comMX0smtp.secureserver.net

EU MX Records

Fully Qualified HostTypePriorityValue
yourdomain.comMX10mailstore1.europe.secureserver.net
yourdomain.comMX0smtp.europe.secureserver.net

AS MX Records

Fully Qualified HostTypePriorityValue
yourdomain.comMX10mailstore1.asia.secureserver.net
yourdomain.comMX0smtp.asia.secureserver.net

GoDaddy Microsoft 365 MX Records

If you are using GoDaddy's Microsoft 365 email service, use the following MX Records. If you are unsure of whether or not you are using this service, contact GoDaddy's support for confirmation prior to making these changes. The information for TXT record (netorgft######.onmicrosoft.com) was emailed to you when you signed up for the service. If you cannot locate this email, contact GoDaddy's support for assistance at 480-505-8877. The record can also be found in your GoDaddy dashboard by going to My ProductsOffice 365 Email & ProductivityManageSet Mail Destination.

 

Unsupported Office 365 Features: BigCommerce does not support SRV records which are required for using Lync Online with Microsoft 365. If you use this service, you will need to configure your DNS with your registrar. If you choose to use the configuration below which does not include SRV records, the following Office 365 features will not be available to you:

  • Skype for Business Online IM and presence integration with Outlook Web App
  • External communication (federation) with Skype for Business Online users in other organizations
  • Public Internet Connectivity (PIC) with Skype for Business Online users signed in with a Microsoft account (formerly known as a Windows Live ID)
RecordFully Qualified HostValuePriorityTime to live
CNAMEautodiscover.yourdomain.comautodiscover.outlook.com 900
CNAMEsip.yourdomain.comsipdir.online.lync.com 900
CNAMElyncdiscover.yourdomain.comwebdir.online.lync.com 900
CNAMEemail.yourdomain.comemail.secureserver.net 900
CNAMEmsoid.yourdomain.comclientconfig.microsoftonline-p.net 900
MXyourdomain.comyourdomain-com.mail.protection.outlook.com0900
TXTyourdomain.comnetorgft######.onmicrosoft.com 900
TXTyourdomain.comv=spf1 include:_spf.bigcommerce.com include:spf.protection.outlook.com -all 900

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