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How BigCommerce Calculates Trailing 12 Month Sales & Orders to Determine Your Pricing

 

Pricing Philosophy

Our guiding philosophy for defining this methodology has been to create a fair, predictable and competitive pricing model for growing brands on BigCommerce. With that in mind, we always choose to err on the side of transparency and reliability even if that means we don’t count every single order that is processed in a store. We want to be fair in only charging for legitimate orders, and we want you to feel confident we are counting orders appropriately when we determine your monthly bill.

Eligible Orders and Calculations

GMV and order counts are the sum of the sales volume you have processed over the last 12 months, and this trailing 12 month total is updated on the first day of each month.

GMV includes tax and shipping costs, but refunds are subtracted from your GMV. All revenue is converted to USD using up-to-date exchange rates.

Revenue is only counted when the payment status is “captured” and does not include “authorized” or “voided” payments. The order status in your control panel (e.g. pending, awaiting fulfillment, shipped, etc.) does not affect whether an order is counted. Orders that are processed through the Test Payment Gateway are not included.

All orders from Pinterest Buyable Pins, Facebook Shopping, Amazon and eBay using our built-in integrations are included.

Orders created via the API by third-party apps are not included (e.g. ChannelAdvisor, Sellbrite, Channel Unity, custom apps, etc.). We understand that many of our merchants use BigCommerce to aggregate orders from a variety of channels beyond the online storefront powered by BC, which is why we have chosen to exclude orders from third-party apps. We want you to continue to choose BigCommerce as the hub that powers your business across all of the channels where you sell your products. We only count orders when they were processed through a native integration that we offer via your control panel or storefront.

Viewing Your Order Count and GMV

Store owners will be able to see the official sales volume and order count, as well as whether your plan will change, in your account details at any time. Keep in mind that the sales volume and order count definition that you see in the Billing area may be different from your dashboard or analytics reports. All of these sources contain accurate information, but they simply report on different events.

How do I find my trailing 12-month totals?

First, determine which billing system your store is using, then complete the following steps.

1. Go to Account SettingsAccount Summary.

2. Click on your store name.

Store name highlighted in the BigCommerce Account Dashboard

3. Your store's trailing 12-month plan limits are listed under Plan Summary. Your store's sales volume and order count are listed under Store History.

Store History showing trailing 12 month sales volume and order count

1. Go to Account SettingsAccount Summary.

2. Click My Services. Your store's trailing 12-month sales volume, order count, and plan limits are listed under Stores.

Client Area trailing 12-month store history

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