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Error | Failed Sender Domain Match (Email)

Beginning in early 2016, BigCommerce has begun enforcing email authentication. When sending email, the "From" header in your email client must match the BigCommerce email account that you used to set up the account.

Why is this change taking place?

We are making these changes to decrease the possibility of spam being sent from the BigCommerce mail servers.

When spam is sent from BigCommerce mail servers, it increases the possibility that the mail servers will be blacklisted, which will make any merchants using those mail servers unable to send or receive email. Spam also slows down the mail servers, delaying the arrival of emails.

Error: "Failed sender domain match; Sender domain does not match required domain"

If you are getting this error, it means that the "From" email that you are sending from doesn't match the BigCommerce email that you set up.

Use the following steps to resolve this issue:

1. Compose an email as you normally would. Check the From email address to see what it lists.

Check the from address when composing a new message

2. In the BigCommerce control panel, go to Server SettingsEmail Accounts and see what email account you have set up.

Email Addresses in the Email Accounts screen

The email account in your store should match the "From" email address from the previous step. If they do not, you can take one of the following steps:

  • set up the email account in the control panel as a separate account in your email client
  • create a new email account in BigCommerce that matches the "from" email address (if it uses the same domain name, e.g.

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