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Disabling Customer Order Messages (Blueprint)

 

This requires editing the code of your store. See Getting Help for avenues of assistance.

These instructions apply to our free, legacy Blueprint Themes that have not been customized. As always, we recommend backing up your current theme customizations before making any changes.


All customers who sign up for a customer account on your store have the ability to send order messages from their account management area. If you prefer your that your customers use a specific communication method, such as your contact page or email address, you can follow the steps below to ensure that no order messages are sent via this feature.

 

Using Stencil? It is possible to do something similar in Stencil using Edit Stencil Theme Files. If you are not familiar with developing Stencil themes, see Getting Help for avenues of assistance.

Example of a customer's My Account home screen.

Removing the View Messages Description and Link

1. Go to Storefront Design › My Themes, then click Edit HTML/CSS.

Edit HTML/CSS

2. In the list of Other Template Files on the left, locate then click account.html.

Use Ctrl F or Command F to quickly locate template files in the list.

3. Locate the <li> or <p> element that contains the %%LNG_ViewMessages%% variable. Delete this entire element, from either <li> to </li> or <p> to </p>, depending on your theme.

Example of the element containing the %%LNG_ViewMessages%% variable.

4. Save your changes.

5. In the list of Other Template Files on the left, locate then click SideAccountMenu.html.

6. Locate the <li> element that contains the %%LNG_ViewMessages%% variable. Delete this entire element, from <li> to </li>.

Example of the SideAccountMenu.html template file.

7. Save your changes.

Removing the Account Inbox Page Content

At this point we have removed any links that would allow a customer to click through to their Account Inbox screen, however, this page is still accessible directly via its URL. Follow these steps to remove the page content and replace it with a custom message (optional).

Example of the Account Inbox screen.

1. In the list of Other Template Files on the left, locate then click account_inbox.html.

2. Locate then delete the %%Panel.AccountInbox%% variable.

Example of the %%Panel.AccountInbox%% variable.

3. Optionally, paste the HTML code below into its place or enter your own custom HTML message to display to customers who happen to get to their account inbox page by its direct web address. If using the code below, replace the [domain.com] with the web address of your store's contact page.

<h3>Have a question or comment about your order?</h3>
<p>Reach out to us via our <a href="”[domain.com]”">contact page</a> and we’ll get back to you as soon as possible.</p>

4. Save your changes.

Example of a customized account inbox page.

Getting Help

Don't feel comfortable adjusting your design or want to work with an expert? Check out our BigCommerce Partner Directory or ask your question in the BigCommerce Community Ask a Design Partner Group for assistance. Due to our Design Policy, our Techincal Support is unable to edit code or make design changes.

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