Customizing Email Templates

This article covers customizing the emails sent out from your store automatically, such as the invoice email or the order status update. For a list of store-sent emails see Email Template Files and Snippets.

Editing Email Templates

Editing your store's email templates is a great way to add a personal touch and branding to the emails that are sent to your customers. Note that although the emails' body contents can be edited, their subject lines cannot.

1. Go to Storefront Design › Design Options, then click MoreEmails.

More tab with Emails selected

2. Edit any file by clicking ActionEdit.

For a complete list of the email template files, snippets, and their uses, see Email Template Files and Snippets.

Action > Edit

From this point, you can edit the templates either in the WYSIWYG Editor or by editing their HTML directly. To edit the HTML directly, click the Edit HTML Source button on the second row of icons.


All of the email content is generated by variable and snippet codes. For example, the 'Thanks for Your Order' text in the invoice email is generated by the %%LNG_ThanksForYourOrder%% variable in the invoice_email.html file shown below.


Most of the variables will only work in the file that they're in, and may not display if copied from one email template to another. Check our Developer Portal for a list of the Variables.

To edit snippets, which are smaller files used in the email templates, click the + button to the left of the snippets folder, then click ActionEdit.

Viewing Your Changes

At this time there is no preview feature for email template customizations. In order to view the changes you have made to a template, you must complete the action that causes that particular email to send. For example, to view changes to the invoice_email.html template you must create a test order on your storefront and have the invoice email sent to yourself.

Common Email Customizations

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