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Customer Account Creation

By creating an account, your customers can check out more quickly and gain access to additional storefront features, like:

  • Order Messages
  • Viewing their Order Status
  • Viewing Completed Orders
  • Return Requests
  • Address Book
  • Wishlists
  • Account Details
  • Recent Items
  • Store Credit

You can require your customers to create an account to checkout by disabling Guest Checkout in your store's Checkout Settings.


Enabling/Disabling Account Creation

1. Go to Store SetupStore Settings, then click the Display tab.

2. Scroll to the Display Settings section, then check or uncheck the Enable Account Creation? option.

Enable Account Creation in Store Settings

3. Save your changes.

To allow account creation but turn off automatic account creation for customers who check out as guests, go to Advanced SettingsCheckout and uncheck Create an account for customers who use guest checkout.


Creating a Customer Account

1. On your storefront, click Create an account. By default, all BigCommerce themes include this link at the top of the page.

User-added image

2. Fill out the Personal Details and Shipping Details forms. All fields marked with an asterisk (*) are required.

3. Click Create My Account. You will then be taken to the My Account page.


Signing in to a Customer Account

1. On your storefront, click Sign In. All BigCommerce themes include this link at the top of the page.

2. Enter the email address and password for your account, then click Sign In.

You can sign in to a customer account from your control panel by going to CustomersView, then clicking ActionLogin in the right column of the customer list.


Resetting a Customer Account Password

1. On your storefront, click the Sign In link. By default, all BigCommerce themes have this link at the top of the page.


2. To the right of Sign In, click the Forgot your password? link.


3. Enter the email address associated with your customer account, then click Submit. If a valid email address was submitted, you will see a "Thank you" message.

4. Within five minutes you should receive an email with the subject line Password change request for [Store Name]. Click the link in that email.

5. Enter your new password twice, once in the Password field, and a second time in the Confirm Password field, then click Continue. You should see "Your password has been changed and you can now login below.".

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