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Connecting with Clover Payments

Clover is a payment gateway that allows you to accept payments from customers safely and securely. By enabling the Clover payment gateway, you can take payments for your BigCommerce orders using the same Clover account you use to receive payments for POS transactions. This article will walk you through linking your Clover merchant account to your BigCommerce store. Currently, the Clover payment gateway only works with USD for US-based merchants and stores using Optimized One-Page Checkout.

 
 

Requirements

 
 

Setting up the Clover Payment Gateway

1. Go to Store SetupPayments and select Clover from the list of Online Payment Methods.

2. Click Connect Clover Account to link or set up an account.

Clover Payments tab

3. Once set up with a Clover account, you can specify a Display Name. We recommend "Credit Card."

Clover Payment settings with Display Name field

 
 

Common Questions

Pricing & Fees

What fees are associated with the Clover payment gateway?

Merchants that process directly with Clover can learn more about transaction fees by visiting www.clover.com.

Account Eligibility

What countries and currencies does the gateway support?

The United States and USD.

What items are restricted for merchants to sell?

Please refer to your merchant processing agreement for information regarding prohibited activities.

Transactions

How long until a transaction's funds are transferred to my bank?

Transactions are funded between 24-72 hours for Clover direct merchants. For merchants processing with a Clover partner, we advise that you reach out directly to the partner for more information regarding the expected time of funds transfers.

Refunds

How soon after a transaction can I perform a refund?

Refunds can be performed immediately after a transaction is processed.

Is there an amount of time after which I cannot perform a refund?

As a general rule, refunds cannot be performed after 180 days.

Are there any fees for chargebacks/refunds?

There is a $25 fee per chargeback.

Additional Features

Are there any fraud filtering options available?

Currently, there are no filtering options available within the BigCommerce platform.

Does it allow authorize-only or recurring/subscription payments?

  • Authorize-only is not currently supported. At this time, operations supported include Authorize & Capture, and Refund (full & partial).
  • At this time, recurring and subscription payments are not supported through BigCommerce.

Troubleshooting & Payment Disputes

How are payment disputes handled?

Clover merchant disputes are handled either through mail/fax or by enrolling in First Data Business Track Dispute Manager. Merchants processing with a Clover payment partner are advised to contact them for how chargebacks are handled.

How do I contact Clover Support?

Visit the Clover Help Center or contact them via phone at (855) 853-8340.

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