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Connecting with Chase Integrated Payments Gateway

Chase Integrated Payments is a holistic payments solution without friction or fraud. It makes it easier for merchants and their customers to transact digitally and enables merchants to start accepting payments instantly. Merchants also benefit from pre-negotiated rates for payment processing.

 
 

Requirements

To use Chase Integrated Payments, your store must meet the following requirements:

 
 

Setting Up Chase Integrated Payments

To set up Chase Integrated Payments, go to Store Setup › Payments and select Chase Integrated Payments from the list of Online Payment Methods.

Get Started Now button

Click the button Get Started Now! to set up an account or sign into your existing one.

Chase Integrated Payments Settings

Click the Manage Chase Integrated Payments Account link to login to your account and complete setup.

 

Are you a UK-based merchant? For UK-based merchants, after you click the ‘Get Started Now!’ button, you must log into your Chase Integrated Payments Account and complete the “Know Your Customer” info (update your personal information) before you can begin accepting payments.

Once you have finished setting up your Chase Integrated Payments account, you can configure the gateway's settings in the BigCommerce control panel, and enable.

To disconnect your account, click Disconnect Chase Integrated Payments Account.

Settings

Display Name — control how the payment gateway appears at checkout. We recommend something like Credit/Debit.

Custom Billing Descriptor — control what shoppers will see on their statement when they make a purchase through the payment gateway.

Transaction Type — can be set to Authorize & Capture or Authorize Only. Authorize Only allows you to capture the funds manually. See Manually Capturing Transactions (Authorize Only) to learn more.

Enable Chase Pay® — enable Chase Pay as an additional digital wallet option for your shoppers to use at checkout. To learn more, see  Connecting with Chase Pay.

 
 

Common Questions

PRICING AND FEES

What fees are associated with the gateway?

The fees listed in the below table are each in their native currency:

CountryFee
United States online payment card transactions2.9% plus $0.25 per transaction
United Kingdom online payment card transactions1.9% plus $0.20 per transaction
Canada online payment card transactions2.9% plus $0.25 per Visa, Mastercard, and American Express transaction

Account Eligibility

What currencies and countries does Chase Integrated payments support?

Chase Integrated payments supports the United States (USD), Canada (CAD), and the United Kingdom (GBP).

By default, payments will be processed in the local currency that your business is registered in.  For example, if you’re a United States business, then payment will default to USD.

What items are restricted for merchants to sell?

See Prohibited Activities under Terms of Service

Transactions

How long until a transaction funds are transferred to my bank?

Funds will be transferred to your bank as soon as possible.  Refer to the payout schedule listed under the Terms of Service to learn more.

Refunds

How soon after a transaction can I perform a refund?

Merchants can process a refund straight away, as long as the payment was successful.

Is there an amount of time after which I cannot perform a refund?

A refund can be performed within 60 days from the time the transaction was made. If it has been more than 60 days since the transaction, you can submit a request and the Chase Integrated Payments Support team will be happy to work with you to see if a refund can be issued.

Are there any fees for chargebacks/refunds?

Yes, there is a $15 chargeback fee.

Additional Features

Are there any fraud filtering options available?

Currently, there are no fraud filtering options available within the BigCommerce platform integration.

Does it allow authorize-only or recurring/subscription payments?

Authorize-only, Authorize & Capture, void, and full and partial refunds are supported. At this time, recurring and subscription payments are not supported through the BigCommerce integration.

Troubleshooting and Payment Disputes

How are payment disputes handled?

Should a dispute arise, Chase Integrated Payments will request necessary information from you to contest a chargeback. If the chargeback is contested successfully, the reserved funds will be released to you. If a chargeback dispute is not resolved in your favor by the credit card networks or issuing bank or you choose not to contest the chargeback, Chase Integrated Payments may debit your account for the amount of the chargeback plus any applicable fees. See How WePay Handles Chargebacks under the Terms of Service for more information.

How do I contact Chase Integrated Payments Support?

Support is available 9:00AM-9:00 PM EST, Monday - Friday. Submit a request through the support portal, and they will get back to you within one business day. Additional support can be found through the Help Center.

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