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Connecting with BlueSnap Payments

BigCommerce's integration with BlueSnap allows you to use BlueSnap Payments to accept debit and credit card payments. They offer competitive transaction rates, especially for shoppers who pay with debit cards.

 

A note to EU Merchants This gateway does not support 3D Secure, which is required by the SCA requirement of PSD2. Please see a list of gateways that support 3D Secure.

 
 

Requirements

To use BlueSnap your store must meet the following requirements:

 
 

Setting up BlueSnap Payments

To set up BlueSnap Payments, go to Store SetupPayments and select BlueSnap Payments from the list of Online Payment Methods.

BlueSnap Payments Set Up button under Online Payment Methods

You will need to contact BlueSnap so that they can create and configure your account. If you already have an account, you'll need to contact BlueSnap so that they can configure your existing account.

Within BigCommerce, fill out the BlueSnap Payments settings form.

Configuration page for BlueSnap Payments

  • Display Name — control how the payment gateway appears at checkout. We recommend something like Credit/Debit.
  • Gateway Username — Enter the gateway username received from BlueSnap during account creation/configuration.
  • Gateway Password — Enter the password received from BlueSnap during account creation/configuration.
  • Transaction Type — can be set to Authorize & Capture or Authorize Only. Authorize Only allows you to capture the funds manually. See Manually Capturing Transactions (Authorize Only) to learn more.
  • Require CVV — Allows for extra security by requiring shoppers to enter their CVV/CVV2/CVD for their credit card at checkout. Can be set to No, do not require credit card security codes or Yes, require credit card security codes.
  • Duplicate Window — The window of time where duplicate transactions are disallowed.
 
 

Common Questions

Pricing and Fees

What fees are associated with the gateway?

Standard pricing for Visa / Mastercard Consumer Debit transactions in the United States:

  • 2.00% + $0.30

Standard pricing for Visa / Mastercard Consumer Credit transactions in the United States:

  • 2.70% + $0.30

Standard pricing for online Visa / Mastercard Corporate, Discover & Diners transactions in the United States:

  • 2.90% + $0.30

Standard pricing for online American Express and Non-US transactions in the United States:

  • 3.70% + $0.30

To learn more, see BlueSnap’s pricing.

Account Eligibility

What currencies and countries does the payment gateway support?

Countries supported: All

Currencies supported:

AED
ALL
ANG
ARS
AUD
AWG
BAM
BBD
BGN
BHD
BMD
BND
BOB
BRL
BSD
BWP
CAD
CDF
CHF
CLP
CNY
COP
CRC
CZK
DKK
DOP
DZD
EGP
EUR
FJD
GBP
GIP
GTQ
HKD
HRK
HUF
IDR
ILS
INR
ISK
JMD
JOD
JPY
KES
KHR
KRW
KWD
KYD
KZT
LBP
LKR
MAD
MKD
MRO
MUR
MWK
MXN
MYR
NAD
NGN
NOK
NPR
NZD
OMR
PAB
PEN
PGK
PHP
PKR
PLN
QAR
RON
RSD
RUB
SAR
SCR
SGD
THB
TND
TRY
TTD
TWD
TZS
UAH
USD
UYU
VEF
VND
VUV
XCD
XOF
ZAR

By default, payments will be processed in the local currency that your business is registered in. For example, if you’re a United States business, then payment will default to USD.

What items are restricted for merchants to sell?

See Prohibited Activities under Prohibitions.

Transactions

How long until a transaction funds are transferred to my bank?

BlueSnap pays out on a monthly schedule. This schedule allows us to reconcile all payments through every payment type and currency saving hours of time and energy when balancing the books.

Refunds

How soon after a transaction can I perform a refund?

Merchants can process a refund straight away as long as the payment was successful.

Is there an amount of time after which I cannot perform a refund?

A refund can be performed within 30 days from the time the transaction was made. To learn more, visit BlueSnap’s Refund Policy.

Are there any fees for chargebacks/refunds?

To learn how chargebacks are handled, visit BlueSnap’s Chargeback Management.

Additional Features

Are there any fraud filtering options available?

Currently, there are no filtering options available within the BigCommerce platform.

Does it allow authorize-only or recurring/subscription payments?

  • Authorizations — Yes, Authorize-only, Authorize & Capture, Void, Full Refund and Partial Refund are options supported.
  • Recurring/Subscriptions — At this time, recurring and subscription payments are not supported through BigCommerce.

Troubleshooting and Transaction Disputes

How are payment disputes handled?

When BlueSnap is notified of a chargeback, a hold is placed on your merchant account for the transaction amount. You have the right to dispute chargebacks for transactions you believe to be valid using BlueSnap’s chargeback management services. If a chargeback dispute is decided in your favor, BlueSnap will return the transaction amount to your account. To learn more, visit Disputes.

How do I contact BlueSnap Support?

Support is available Monday - Thursday from 1am – 9pm EST, and Friday from 2am – 9pm EST. Simply Submit A Request through the support portal and they will get back to you as soon as possible.

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