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Connecting with Amazon Pay

Amazon Pay is a trusted and familiar payment solution that allows customers to pay on a BigCommerce store with their Amazon credentials. It uses the shipping addresses and payment methods stored in customers' Amazon accounts to make checking out quick and easy. Amazon Pay can help improve your conversion rate and grow your customer relationships by reducing unnecessary friction at checkout.

 
 

Requirements

  • You must have an Amazon Pay Merchant Account.
  • Your store must be using Optimized One Page Checkout.
  • Your storefront must have a privacy policy page, which will be specified during setup.
  • You must be based in one of the following countries and have the following currency configured as the store's default currency:
    • United States: USD
    • United Kingdom: GBP
    • Germany: EUR
    • France: EUR
    • Italy: EUR
    • Spain: EUR
    • Luxembourg: EUR
    • The Netherlands: EUR
    • Sweden: EUR
    • Portugal: EUR
    • Hungary: EUR
    • Denmark: EUR
    • Ireland: EUR
    • Austria: EUR
    • Belgium: EUR
    • Cyprus: EUR
    • Switzerland: EUR
 
 

Setting up Amazon Pay (US)

1. Go to Store Setup › Payments, expand Online Payment Methods, then click the Set up button next to Amazon Pay.

2. You will be taken to the Amazon Pay Settings tab. Click Connect with Amazon Pay to begin the sign-up process.

Amazon Pay Setting highlighting the Connect with Amazon Pay button

3. If you already have an Amazon Pay Merchant Account, click the Sign-In link. Otherwise, fill in the form with your name, email, and password, then click Create your Amazon account.

Fill in the form to create a new Amazon account, or log in with an existing account.

4. After signing in, you will be taken to the Web settings page. Enter the URL of your privacy policy page in the Privacy policy field. The Domains field is automatically populated for you. Click Next to proceed.

Amazon Pay setup screen showing fields for Domains (filled in automatically) and Privacy Policy

5. Click Agree and continue to associate your Amazon Seller Account with your BigCommerce store.

Amazon Pay setup screen asking permission to associate Amazon Seller Account with BigCommerce store

6. On the final registration step, you will be asked to transfer your account's credentials to BigCommerce.  Click Transfer Credentials to complete setup and return to the Amazon Pay Settings page in BigCommerce.

Final Amazon Pay setup screen with a button to Transfer credentials (to your BigCommerce store)

The Amazon Pay settings screen in BigCommerce with Merchant ID, Client ID, and MWS Authentication Token fields filled in

For additional guidance, see this tutorial.

 
 

Setting up Amazon Pay (EU)

1. Go to Store Setup › Payments, expand Online Payment Methods, then click the Set up button next to Amazon Pay.

2. You'll be taken to the Amazon Pay Settings tab. Click Connect with Amazon Pay to begin the sign-up process.

Amazon Pay settings with the Connect with Amazon Pay button highlighted

3. Confirm your eligibility for Amazon Pay, and click Continue.

Eligibility check screen with the Continue button highlighted

4.  If you already have an Amazon Pay Merchant Account, click the Sign-In link. Otherwise, fill in the form with your name, email, and password, then click Create your Amazon account.

Create an Amazon account, or log in with an existing account.

5. After signing in, you will be taken to the Web settings page. Enter the URL of your privacy policy page in the Privacy policy field. The Domains field is automatically populated for you. Click Next to proceed.

Add URL for privacy page in Amazon settings.

6. Read the agreement for associating your Amazon Pay account with BigCommerce, and click Agree and continue to proceed.

Click Agree and continue button to proceed

7. On the final registration step, you will be asked to transfer your account's credentials to BigCommerce. Click BigCommerce UK to complete the setup and return to the Amazon Pay Settings page in BigCommerce.

Click BigCommerce UK.

 
 

Amazon Pay Settings

Amazon Pay Settings can be reached by going to Store SetupPayments and selecting the Amazon Pay Settings tab.

There are three settings that you can toggle.

  • Transaction TypeAuthorize and Capture or Authorize Only (see Manually Capturing Transactions for details)
  • Test Mode — determines whether your store is Test Mode. When Test Mode is set to Yes, all transactions will be posted to the Sandbox transaction view in Amazon Seller Central. No live payment or funds will be captured. Set to No when you are ready to take payments.
  • Custom Billing Descriptor — control what shoppers will see on their statement when they make a purchase through the payment gateway.  The billing descriptor shown on the shopper’s billing statement will always be AMZ* followed by the value set on this field (up to 16 characters).
  • Disable Amazon Pay Account — Allows you to disable Amazon Pay from your store in the event you want to stop accepting payment through Amazon Pay.  Your Amazon Pay credentials remain stored in BigCommerce, so that when you decide to re-enable Amazon Pay on your store, you do not have to through Amazon Pay onboarding again.  
  • Disconnect Amazon Pay Account — Allows you to disconnect Amazon Pay from your store, and automatically deletes all of your Amazon Pay credentials within BigCommerce so that you can sign into another Amazon Pay account if necessary.  This requires you to go through Amazon Pay onboarding again.
 
 

Checkout

When your customer is checking out, they'll be given the option to log in to their Amazon accounts on the add-to-cart pop-up page, the cart page, and the checkout page.

Amazon checkout button

The customer will be directed to Amazon asking them to enter their Amazon username and password.

The sign in page for customers sigining in to their Amazon account

The customer's shipping and payment information will be made available in the Amazon widget respectively. Customers can change their shipping or payment details if they need to use a different option.

Amazon Pay widget showing the customer's saved addresses and payment methods

The Amazon Pay widget on the checkout page after the customer clicks Proceed to checkout

 

Did you know? The billing address section will be blank if your Amazon Payments account is not VAT-enabled. This may have an effect on your tax calculations if you're manually calculating tax based on the Billing address or may keep your automatic tax provider from submitting a record of a tax document. Billing address is only available to customers if the merchant is based in EU/UK (for digital and physical orders, or in the US (for digital orders only).

 
 

Styling the Button

Stencil Themes

No extra action is required for the buttons to appear. However, you will need to use the Stencil CLI to adjust the styling.

Blueprint Themes

The following store-wide global variables need to be present in the appropriate template files for the Amazon Pay buttons to show up in the right places.

  • Check Panels/HTMLHead.html for %%GLOBAL_AdditionalScriptTags%%
  • Look for %%GLOBAL_AdditionalCheckoutButtons%% in the following template files:
    • Panels/CartContent.html
    • Panels/CartHeader.html
    • Panels/SideCartContents.html
    • Snippets/FastCartThickBoxContent.html

%%GLOBAL_AdditionalCheckoutButtons%% controls where the button shows up. If it's missing in any of the above files, paste it into the appropriate file. You can then adjust the styling by editing the styles.css template file.

 
 

Common Questions

General

What's new in the latest version of Amazon Pay?

On August 31, 2020, we updated our built-in Amazon Pay integration. This is an automatic upgrade; no action is needed on your part.

Changes in the latest version include:

  • Streamlined checkout with one consolidated address, payment, and consent confirmation screen
  • Graceful decline recovery within Amazon Pay hosted page
  • Seller Order ID synchronization with Seller Central transactions
  • Address restriction support; addresses that cannot be shipped to will be reflected in the payment preference selection page
  • Ability to disable Amazon Pay and reconnect without having to re-enter credentials
  • Responsive button design
  • Mini Cart button support for the latest Cornerstone theme
  • Updated text for Place Order button
  • Sign out button to log buyer out of their Amazon Pay session
  • Updated list of countries eligible to enable Amazon Pay (see Requirements)

Pricing and Fees

What fees are associated with Amazon Pay?

For detailed information about pricing and fees, see Amazon's article on Amazon Pay Fees.

Account Eligibility

What countries and currencies does Amazon Pay support?

  • United States: USD
  • United Kingdom: GBP
  • Germany: EUR
  • France: EUR
  • Italy: EUR
  • Spain: EUR
  • Luxembourg: EUR
  • The Netherlands: EUR
  • Sweden: EUR
  • Portugal: EUR
  • Hungary: EUR
  • Denmark: EUR
  • Ireland: EUR
  • Austria: EUR
  • Belgium: EUR
  • Cyprus: EUR
  • Switzerland: EUR

What do I need to be eligible to register for Amazon Pay?

Amazon Pay is only available to merchants on the new Optimized One Page Checkout.

Are there any restrictions for merchants?

See Amazon's list in their Acceptable Use Policy.

Transactions

Does Amazon Pay allow authorize-only payments?

Yes. For information on how to capture funds manually in the BigCommerce control panel, see Manually Capturing Transactions.

How much of a window will I have to capture a transaction when set to Authorize Only?

Merchants will have a 30 day window to capture a transaction. After 30 days, you can attempt to collect funds via Seller Central.

Where can I find information about payments that are processed by Amazon Pay?

You can confirm captured payments in your account balance in Seller Central. See Accessing Funds in Seller Central to learn more.

After I create an account, what is the waiting period before I can process transactions?

There will be a 20 minute waiting period for new accounts. If you already have an Amazon Seller Account, make sure the TIN or EIN has been set up. If not, log into your Amazon Seller Account to complete your tax information.

How long until a transaction's funds are transferred to my bank?

Once captured, the transaction will typically settle the same day. However, this may vary depending on the timing of the fund being settled to your account and what reserve tier you are in. See Amazon Pay reserve policy to learn more.

Will I or my customers receive an additional email or invoice from Amazon Pay?

You will be sent an email when the transaction has been settled. Shoppers will be sent an email when an order has been confirmed.

Can I edit the amount of an order?

Yes. You can add another authorization up to 15% of the order total or $75, whichever is lower. This should only be used when adjusting for shipment estimates. Should the customer want to change their order, we recommend cancelling and refunding the erroneous order, and having the customer create a new order.

Does Amazon Pay support multiple shipping addresses?

No, today, multiple shipping addresses are not supported by Amazon Pay. To accomplish this please place separate orders.

Does Amazon Pay support gift cards?

No. Visa, MC, Amex, Discover, and Amazon Store Cards are the only valid payment options in the US. Gift certificates and coupon codes, if enabled, can be used through the cart or checkout page.

Refunds

How soon after a transaction can I perform a refund?

A refund request can be done immediately after a capture completes successfully. The order status will update once Amazon Pay has confirmed the request, which can take 1-2 hours.

Is there an amount of time after which I cannot perform a refund?

No time restrictions are imposed by Amazon. However, the likelihood of the payment processor declining the refund increases with time.

Are there any fees for chargebacks/refunds?

There are no fees for refunds. See Amazon's Chargeback FAQ to learn more about handling chargebacks.

Additional Features

Are there any fraud protection options available?

No specific fraud protection options are available. However, Amazon covers for fraud so long as physical goods are shipped to the shipping address selected during the checkout process.

What are the fraud benefits of Amazon Pay?

Buyers are protected by Amazon's A to Z Guarantee for physical goods:

  • Buyer Protection: US, EU
  • Merchant information: US, EU

Can I add my logo to the Amazon login screen?

Yes. Log into your Amazon Pay account and go to IntegrationIntegration Central from the navigation bar.

From the Integration Central page, scroll down to the Manage client ID/store ID(s) section, and click View client ID/store ID(s).

Select the entry in the App or store name dropdown that has the same Client ID / Store ID as shown in your Amazon Pay settings page within BigCommerce control panel, then click Edit on the right hand side of the app details.

Click Choose File under Upload a logo to select the file you'd like to use. Click Save changes once you are done.

Does Amazon provide customer information to the merchant?

After the customer logs in to Amazon Pay, the merchant is provided with the customer name and email address. The merchant is also provided with the customer shipping address and billing address (if Amazon Payments account is VAT-enabled) during checkout. Billing address is only available to customers if the merchant is based in EU/UK (for digital and physical orders), or in the US (for digital orders only).

How can a merchant get the customer billing address?

Billing address is only available to customers if the merchant is based in EU/UK (for digital and physical orders), or in the US (for digital orders only).

Can my merchant capture from Seller Central?

We recommend merchants capture in BigCommerce to keep order records up to date in the BigCommerce control panel. However, it is possible to capture in Seller Central via the Collect Payment function within the Orders tab Manage Transactions.

Where can I find Amazon Pay reports?

Amazon Pay is included in BigCommerce reports similar to other payment methods. Additional reports (such as order reconciliation and settlement data) are available in SellerCentral by logging into your SellerCentral account and selecting Reports in the navigation bar. See, Amazon's Using Seller Central for more information.

Does Amazon Pay work with Shipper HQ?

Yes. For merchants using ShipperHQ who want to take advantage of shipping address validation in the Amazon Pay address selection page, you must also have shipping zones configured within your BigCommerce control panel. Otherwise the address selected will be validated in the checkout review page.

Troubleshooting and Payment Disputes

Why did my customer receive an error when trying to pay?

Look up your error code in the list of Error Codes to see why the error occurred. See Handling errors from Pay with Amazon API calls to learn more.

How are payment disputes handled?

See Amazon's Handling Customer Disputes.

How do I contact Amazon Pay Support?

Contact channels can be found at Amazon Pay Merchant Support.

Does the customer see the consent screen every time they want to checkout with Amazon Pay?

No, the customer only sees that screen the first time they pay with Amazon and will not be prompted again for that same application unless they revoke consent via Amazon.com.

Google Analytics: Does Amazon show as a referrer on checkout pages when a customer selects Amazon Pay?

Yes. If you do not want Amazon (third-party payment processor) to show as a referrer on checkout pages, add Amazon as a referral exclusion. See, Google's Referral exclusions support article for more information.

Does Amazon Pay make it clear that a customer is not actually completing the purchase immediately following the login screen?

When a customer selects Amazon Pay they are greeted with a screen that specifically states: Sign in with your Amazon Account and Speed thru checkout: Access your shipping and payment information from your Amazon Payments account. We do not set the expectation that signing in will complete your purchase or be a one click checkout process.

What does it mean when the customer name shows as "Unknown Customer" when viewing orders from the control panel?

This indicates that Amazon Pay did not share the customer's details with BigCommerce. You will need to log into your Amazon Pay account and contact Amazon Pay Merchant Support to enable sharing billing address with BigCommerce. Billing address is only available to customers if the merchant is based in EU/UK (for digital and physical orders), or in US (for digital orders only).

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