Blocking IP Addresses
BigCommerce is not able to block individual IP addresses from accessing a store for multiple reasons, including the following:
- Because we are a shared hosting platform, blocking an IP address for "a single store" actually blocks it from all BigCommerce stores.
- We have no way of guaranteeing that the IP address will not be used by a legitimate shopper or merchant in the future.
We strongly advise against using a reverse proxy. Using a reverse proxy removes your store from BigCommerce's DDoS protection.
Alternatives to Blocking IP Addresses
Issue: I'm getting fraudulent orders so I want to block the IPs of proxy servers.
Issue: Google Analytics is reporting traffic that appears to be from a bot / not legitimate.
Recommendation: Consider creating an IP address filter in Google Analytics.