When adding your store's products to Amazon, you may encounter a warning or error message when attempting to list. Some of the more common errors are listed below.
This is not a complete list - if your error isn't listed here, or the potential solutions don't help with your issue, please contact our support team and we'll help get your products into the Amazon marketplace.
|Error||What this means||Potential solutions|
|A value was not provided for "item_type". Please provide a value for "item_type". Please use the Product Classifier or download the category-specific Browse Tree Guide from Seller Help to see a list of valid "item_type" values. This information tells Amazon where your product should be classified and affects how easily customers can find your product.||An Item Type was not provided for the product.||None at this time.|
|Requires field 'Product Type' in order to list when creating a new ASIN on Amazon.||A value for 'Product Type' is missing.||Go to the Product Listing Details page and enter a "Product Type".|
|Standard product id (UPC, GTIN or Amazon ASIN) is either not provided or invalid.||A standard product id is required to list on Amazon.||Add UPC in Edit a Product.|
|A value was not provided for "bullet_point1". Please provide a value for "bullet_point1". This information appears on the product detail page and helps customers evaluate products.||Bullet points are short, descriptive statements about the product. They are required by Amazon to make your product easier to find. e.g. "The world's most effective vacuum!", "Machine-washable", "Engineered to withstand the most extreme weather".||Go to the Product Listing Details page and provide some bullet points.|
|Amazon has restrictions on this product that prevent it from being listed. Please resolve in Amazon Seller Central.||BigCommerce is unable to determine why a listing is restricted. There are many different reasons Amazon may restrict a product from listing. Usually, the product is either not allowed to be sold on Amazon or the category of product requires merchant approval prior to listing on Amazon.||Visit the help page at Amazon Seller Central to learn more about potential restrictions: see https://sellercentral.amazon.com/gp/help/help.html/|
ref=ag_200301050_bred_201567350?ie=UTF8&itemID=200301050 and http://sellercentral.amazon.com/gp/errorcode/8026.
|Requires field 'Unit Count' in order to list when creating a new ASIN on Amazon.||Requires a value for 'Unit Count' when creating a new listing on Amazon.||Go to the Product Listing Details page and enter 'Unit Count'.|