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Adding the Customer's Email Address to the Packing Slip

These instructions only apply to free, legacy Bluerprint Themes. BigCommerce technical support is not able to assist with changes made to a theme's code. See BigCommerce Design Policy for information on how to get assistance if you are not familiar with code.


Can I do this on a Stencil Theme? It is possible to make changes using Edit Theme Files or Stencil CLI. See the Stencil Theme Developer Documentation for more information.

The customer's email address is not included on the packing slip by default, but it can be added with the following steps. 

1. Go to Storefront Design › My Themes, then click on Edit HTML/CSS.


2. In the list of Other Template Files on the left, locate packing_slip_print.html.


Did you know? You can also access your theme's template files by going to Storefront Design › Design Option, clicking the More tab and selecting Template Files. This list gives you the ability to edit, compare against the template default, and revert files to their default.

packing_slip_print.html located in the Other Template Files list

Use Ctrl F or Command F to quickly locate template files in the list.

3. In the code to the right, add the following code directly underneath the %%GLOBAL_BillingAddress%% variable.

%%LNG_Email%%: %%GLOBAL_BillingEmail%%

Code containing the above variables

4. Save your changes. Yor packing slip will now display your customer's email address.

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