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SSL Certificates

• Why doesn't my GeoTrust seal display?

  If you already added the code for the GeoTrust seal but it does not show up on your store, first check that your SSL Certificate has installed correctly. If the installation is correct, here is what you need to do: 1.) Login to your store's control panel. 2.) Click on Settings and then Store Set ...

• How do I install my SSL certificate?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel What does my SSL Certificate look like? When you generate an SSL certificate and you download it from your SSL provider, usually the code comes in two *.crt files: 1. (storedomain.com).crt - which has the actual SSL ce ...

• Do I need my own SSL Certificate?

  Every BigCommerce site comes with a shared SSL certificate, which allows the temporary URL of the store to be used as the secure page of the store. This means you do not need to purchase an SSL certificate in order to begin receiving orders from your site. If you want the store domain name to b ...

• Why does my temporary URL show on my checkout and other secure pages?

  There are usually three types of URLs that your store will go by in the process of setting up your store: 1. Temporary URL: This is in the format of http://store-xxxxx.mybigcommerce.com. These URLs are assigned by BigCommerce and are used when there is an issue with your purchased domain name, ...

• Why are there security errors on my store after installing my SSL certificate?

  If you're reading this article after noticing security errors on your store, check out this tool called 'Why No Padlock" It gives a report on what is most likely causing the security warnings in the browser : Why No Padlock There are two main causes for security errors popping up in the web ...

• Can I use an SSL certificate from another provider?

  Difficulty Level: Getting Started Tools Needed: Third Party SSL Generation Yes, you can install third party SSL certificates within your BigCommerce control panel. There are two different ways to go about doing this and both are outlined in the steps below: 1.) Login to your BigCommerce con ...

• What does "There is a problem with this website's security certificate." mean?

  If you are seeing this message, or a similar message in your web browser, it might mean a couple of things. 1) Your certificate is expired. If this is the case, you just need to buy a new certificate and install it in your store. 2) You're visiting your site at the wrong secure URL. Most SSL C ...

• What should I check before installing an SSL certificate for my store?

  Installing your own dedicated SSL certificate for your store is always a good idea. Here is a list of things to check before installation your SSL certificate. 1) DNS records (Your IP address changes when you install an SSL certificate) Are you hosting your DNS externally? You can check this b ...

• How do I install a GeoTrust graphical seal on my site?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel, Design Mode, Seal Script After you’ve purchased and installed an SSL certificate from GeoTrust, you can add a graphical seal to your site to advertise your site’s security to your customers. The Seal will look lik ...