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Orders

• How do I setup order notifications?

  Difficulty Level: Getting Started Tools Needed: Control Panel, Email, SMS, IM After adding products to your store and choosing which shipping and checkout providers to use, you can now optionally choose and configure which order notification methods to enable in your store. This article wi ...

• How do I process refunds within BigCommerce?

  Difficulty Level: General Information Tools Needed: Control Panel It is possible to do refunds through the BigCommerce Control Panel if you are using one of these gateways: - Authorize.net - PayPal Website Payments Pro - QuickBooks Merchant Services - PayPal Express Checkout For other gatew ...

• What order information does BigCommerce send to PayPal?

  Difficulty Level: General Information Tools Needed: PayPal BigCommerce sends the order total and the order amount to PayPal. This means that once someone places an order with PayPal you will need to look within the BigCommerce order to see what was ordered, and how much the price for each l ...

• How do I export my orders in xml format?

  Your orders can be exported in either CSV or XML format. Here's how you can export your orders in XML. 1.) Log in to your store's control panel. 2.) Click on Orders and then Export Orders. 3.) Choose the template you want and make sure you choose Export to an XML File (Advanced) as well. 4.) C ...

• Why do the orders seem to skip order numbers?

  Difficulty Level: General Information When a customer proceeds to checkout, our system creates a new order for them. If the customer doesn't end up completing the checkout process, then this order will not show up in the control panel unless you change the order view to Incomplete Orders. Incom ...

• How do I drop ship orders using Ordoro?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel, Ordoro.com Article Summary Download your orders Complete your company profile Add your warehouses Setup your shipper accounts Add your suppliers What Now? Once you have completed all five steps you will be ready to start ...

• How can I save my advanced searches that I perform frequently?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel In BigCommerce, there is a way to "save" your advanced searches that you perform frequently in the fashion of "Views." These are where you can create a results page with a certain criteria such as the last 7 days of orders, o ...

• How do I perform an order search for a particular product?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel Sometimes, you may want to search for your orders that contain a specific product. Unfortunately, this specificity is not included in our advanced search GUI, but you can alter your store's URL to perform this function. 1.) Lo ...

• How do I enter tracking numbers for my orders?

  Difficulty Level: Getting Started Tools Needed: Control Panel Once you are ready to ship an item and notify your customer of that shipment, you can input a tracking number for the order. This will then be sent with the shipment notification e-mail to your customer, so that they can track t ...

• How do I change the starting order number within my store?

  Difficulty Level: Getting Started Tools Needed:Control Panel In your BigCommerce store, you have the ability to change the order number with which your next orders will begin. 1.) Login to your store's control panel. 2.) Click on Settings and then Store Settings. 3.) Click on the Miscellan ...

• How do I view deleted orders?

  Difficulty Level: Getting Started Tools Needed: Control Panel This article will walk you through a few simple steps showing you any orders that have been deleted from the All Orders section of your control panel. 1.) Click on Orders, and then View Orders. 2.) Click on All Orders, and a men ...

• How can I get e-mailed a copy of the customer invoice when an order is placed?

  Difficulty Level: Getting Started Tools Needed: Control Panel By default, the Administrator's E-mail address, seen below, will be e-mailed an order notification e-mail that lets you know that an order has been placed in your store. However, you may wish to know what was ordered without ha ...

• How do I use a different logo on my packing slip than on my store?

  Difficulty Level: Advanced Customization Tools Needed: HTML, Template Files By default, the packing slip uses the logo you have uploaded to the design area of your store. If you would like to change this, you can follow the steps below. 1. Login to your store's Control Panel. 2. Click Web ...

• Why is there no shipping method listed on my order?

  Sometimes, you will see that there is no shipping method on an order in your system. This happens because of one of two reasons: 1.) It was a downloadble product, such as a gift certificate. 2.) It was a manual order and a shipping method was not chosen during the creation of the order. Any or ...

• How do I delete a view?

  Views are basically saved advanced searches that you perform frequently. For more information on creating views, please visit this article. If you create a view, but no longer need it, here's how to delete it. 1. Login to your store's Control Panel. 2. Navigate to the area where you can see th ...

• How can I set my payment gateway to only authorize transactions and not capture the funds automatically?

  With certain payment gateways, their integration with BigCommerce will allow for your store to simply authorize the charge when a customer places an order rather than capture the funds automatically. For some stores, this can help if you only want to charge when you ship the order, for instance ...

• How do I delete customers' uploaded files?

  If you have a product with either a configurable field or product option with an upload file, your customers can upload files when they order that product. These files are available either through the Orders area in your Control Panel or in the /product_images/configured_products/ folder in you ...

• What do the logos in the order list mean?

  If you go to Orders >> View Orders, there is a order list shown, and some icons associated with every entry. Maybe you wondered what the icons in the order list mean. Well, in this article we will see each icon that appears and the explanation. This means the order was placed using a ...

• Once an order has been authorized can I change the order total?

  Difficulty Level: General Information Tools Needed: N/A Once a card has been successfully authorized, you can only capture the amount that was authorized. An authorization is a transaction between your store, the payment gateway, and the customer's credit card to confirm that the cre ...