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Importing

• How do I import my existing customer list?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel, CSV File Importing your customers can be very helpful, especially if you are moving from a different platform, importing a list from a marketing promotion, etc. BigCommerce allows you to easily import your customers through t ...

• How do I import digital product files when importing products?

  Difficulty Level: Advanced Customization Tools Needed: Control Panel, FTP, Importing When importing products into your store, it is possible for you to also import your digital product files. This will require you to upload your files to your FTP drive, link those files in your CSV file, a ...

• How do I import a product to multiple categories?

  Difficulty Level: Getting Started Tools Needed: Control Panel, CSV, MS Excel When importing products via CSV import, you can import products to multiple categories. Editing the CSV File When creating the CSV file for import, set up the product category field so that the multiple categories ...

• How do I bulk import 301 redirects?

  Difficulty Level: Getting Started Tools Needed: Control Panel, CSV The bulk import process allows you to import your existing URLs in a quick and easy way. The importer works by uploading a file and adding all included URLs as Old URLs. Please note, for the 301 redirects to work, your store ...

• How do I restore the sample products and images for my store?

  Difficulty Level: Getting Started Tools Needed: Control Panel,CSV,Filezilla Below is a quick video that will show you how you can upload the attached products & images into your store. This is typical if you have deleted all of your products and want to start over with the sample produ ...

• What if I don't have Microsoft Excel and need to edit my CSV file?

  Difficulty Level: Getting Started Tools Needed: Open Office, CSV There are many ways that you can edit a CSV file without Microsoft Excel. The following programs will allow you to edit your CSV files for importing and exporting data into your BigCommerce store. Open Office: http://why.openo ...

• How do I bulk update rules for my product's options?

  When you have a product associated with a product option, you have the ability to set up rules for those products to change their price, weight, etc. If you wish to bulk update these rules, you will need to export your products to a CSV, change the rules, and then import the products. For this e ...

• How do I import downloadable products?

  Importing digital products is very similar to importing physical products. There are a few minor differences which we will get in to later. Chances are, you are already familiar with importing products in general. If not, the article on importing will get you up to speed. In order to import dig ...

• How do I import products with a CSV file?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel, CSV, MS Excel BigCommerce can import products into your store from a CSV file, which you can easily create with a spreadsheet program like Microsoft Excel. The CSV File There are two required fields for any product import: P ...

• How do I Export/Import Products & Products Options?

• How do I import images when importing products?

  Difficulty Level: Growing Your Store Tools Needed: Import Tool, CSV, MS Excel When importing products into your store from the Products -> Import Products page, you can specify which field in your CSV file contains details about the product's image. Product images can be imported in two ...

• How can I export and import products between BigCommerce stores?

  Although data migration is not a service that we provide support for, the following video should help walk you through moving products between one BigCommerce store to another BigCommerce store. Here is a brief overview of the process which the video covers: At the older store: 1) Copy the Bulk ...

• Can I import tracking numbers for my orders?

  Difficulty Level: Getting Started Tools Needed: Control Panel, CSV, Text Editor You can import tracking numbers into orders that do not have multiple shipments. If you have orders that have multiple shipment locations then you will need to enter the tracking numbers into the Control Panel d ...

• What is a CSV file and how do I make one with Microsoft Excel?

  Difficulty Level: General Information Tools Needed: Spreadsheet Program,CSV CSV stands for "Comma Seperated Values." It is a file format that is used to store data in a structured table of lists. It is the only file format you would use when you wish to update your Products or Cus ...

• How can I migrate my site from Interspire Shopping Cart to BigCommerce?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel, Import Tool, CSV If you are looking on migrating to BigCommerce from Interspire Shopping Cart you can do this by using the import/export tools provided within the software. The only way to do this currently is to export the C ...