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Getting Started

• How do I add products to my store?

  Difficulty Level: Getting Started Tools Needed: Control Panel The most important element of your store is the products you want to sell. The application makes it easy to add products into your store. There are two ways you can add products to your store: manually, or importing with a CSV. ...

• How do I setup shipping zones and methods?

  Difficulty Level: Getting Started Tools Needed: Control Panel Once you've added products to your store you need to choose and configure which shipping methods you want to use when shipping your orders. This article will explain what shipping methods are, how you can choose which shipping m ...

• How do I setup order notifications?

  Difficulty Level: Getting Started Tools Needed: Control Panel, Email, SMS, IM After adding products to your store and choosing which shipping and checkout providers to use, you can now optionally choose and configure which order notification methods to enable in your store. This article wi ...

• How do I setup my tax settings?

  Difficulty Level: Getting Started Tools Needed: Control Panel With BigCommerce you can easily setup your tax settings based on your store's location and needs. We provide the flexibility to have multiple tax configurations including the following features: Include/Exclude tax on products C ...

• How do I add webpages to my store?

  What are pages and why would I use them? In addition to being a world class ecommerce solution, BigCommerce is also a very easy to use conent management system. It works similarly to other popular website pulbishers such as Wordpress, or Joomla! As well as displaying products in your store, m ...

• What is the featured products panel?

  Difficulty Level: Getting Started Tools Needed: Control Panel, Design Mode The featured products panel is a great way to let your customers know what products you're currently promoting. You can use it to feature products on sale, currently in season, newly back in stock, or just products ...

• How do I enable Design Mode?

  Difficulty Level: Getting Started Tools Needed: Design Mode Design Mode will allow you to change the look and text of your store without having to use HTML and CSS. To enable this feature, within your store, please follow the steps below. 1.) Login to your store's control panel. 2.) Click ...

• Checklist: Things to do before you launch

  Slideshow used in Video

• Video Tutorials

  Getting Started Webinars Getting Started with BigCommerce - Basic Webinar Getting Started with BigCommerce - Advanced Webinar Products, Categories, & Orders Import Products to BigCommerce via csv How do I import products via CSV (using bulk edit?) Exporting Products From BigCommerce Impor ...

• How do I setup e-mail?

  Difficulty Level: Getting Started Tools Needed: BigCommerce Control Panel, E-mail Client You can create email accounts within BigCommerce by going to Tools -> Email Accounts. Then click on the button called 'create an email account'. Please note that we recommend that you set up your d ...

• How do I manage currency settings?

  Difficulty Level: Getting Started Tools Needed: Control Panel In BigCommerce, it is possible to set up more than one currency to use in your store. When you do this, you will have a Currency Converter display on your store that will allow your customers to choose among the currencies you ha ...

• How do I backup the data in my store?

  Difficulty Level: Getting Started Tools Needed: Control Panel As a responsible e-commerce store owner we recommend that you backup your important information on a regular basis. We provide you with a built in export tool which allows you to export your data, and then download it to your loc ...

• What is the difference between PayPal Website Payments (Standard) and PayPal Express Checkout?

  Difficulty Level: Getting Started Tools Needed: Control Panel, PayPal Account PayPal Website Payments (Standard): Uses your primary Paypal e-mail address to authenticate the connection between BigCommerce and Paypal. If you offer this method of Paypal, then once customers are sent from yo ...

• What do the product option display styles look like?

  Difficulty Level: Getting Started Below you'll find pictures of all the available display styles for our product options. Some of our product options have different display styles even within the type of option, so those are also pictured. Please be aware that these are very basic examples wi ...

• What are Product Options & Product Option Sets?

  Difficulty Level: Getting Started What We'll Cover Getting Started with a Video What are Product Options? What are Product Option Sets? Offering Options for your Products Example Creating Options for your Products Creating Option Sets for your Products Applying the Option Set to your Produc ...

• How do I use Google Apps as my e-mail service?

  Difficulty Level: Getting Started Tools Needed: BigCommerce Control Panel To deliver mail to Google Apps inboxes, configure your domain to route incoming messages to the Google email servers. To do that, add the following records to your DNS Settings. There are 7 MX records, 1 CNAME record ...

• How can I change the default sort method?

  Difficulty Level: Getting Started Tools Needed: Control Panel, Design Mode The default sort order for category and brand pages is by Featured Products, which will sort according to the sort order as specified for the products, but you can also sort items in the following ways: Newest Items ...

• How do I add live chat to my site?

  Difficulty Level: Getting Started Tools Needed: Live Chat Code, Control Panel You can use a variety of third party chat clients with your BigCommerce store. We have direct integration with several live chat companies and simple plug n play integration with the rest by placing their ...

• What statistics are generated within BigCommerce?

  Difficulty Level: Growing Your Store Tools Needed: Control Panel You have access to a wide range of reports that you can generate to see different statistics. This is a great way to always have accurate numbers on your store as a whole as well as the products, customers, & orders in det ...

• Why are my orders not appearing in the statistics?

  Difficulty Level: Getting Started Tools Needed: Control Panel For an order to appear in your statistics, it's status must be one of the following: Awaiting Fulfillment Shipped Partially Shipped Awaiting Pickup Awaiting Shipment Completed 1.) To see and edit the status of an order click on ...