Help When You Need It

Knowledgebase Home

Error Messages

• How do I fix my URL not displaying correctly on Facebook?

  Difficulty Level: Growing Your Store Tools Needed: Facebook Sometimes you can get an error that displays: "http://domains.googlesyndication.com/app" instead of your URL when trying to publicize your store on Facebook. Normally, sharing the URL on your status will display a link to your stor ...

• What is the "seller accepts encrypted web site payments only" error message with PayPal?

  Difficulty Level: General Information Tools Needed: Paypal When my customers attempt to checkout, they receive the error "The seller accepts encrypted web site payments only. You cannot pay the seller through unencrypted buttons. Please contact your seller for more details." This error is d ...

• What does "Security Header is Not Valid 10002" for PayPal mean?

  Difficulty Level: General Information Tools Needed: Control Panel, Log Files, Paypal If you are getting an error message within your shopping cart it will appear generic on the storefront. In order to see what the exact error message you will need to go to Tools and then Store Logs in your ...

• I see "Unfortunately we can't ship to your location. Please choose a different delivery address." when I try to checkout in my store

  You'll see this error message generally for one of three reasons: You're trying to ship to an address that does not have shipping set up for it. To check which areas you've enabled shipping for, login to your store's control panel and click the Settings -> Shipping Settings menu option. Nav ...

• Why am I getting a warning that my page contains insecure items?

  Difficulty Level: General Information Tools Needed: N/A Secure Connections Some pages, such as the checkout or login pages, need to viewed through a secure connection. When viewing these pages, the URL will change from http:// to https:// and most browsers will show a lock icon on the statu ...

• What does "There is a problem with this website's security certificate." mean?

  If you are seeing this message, or a similar message in your web browser, it might mean a couple of things. 1) Your certificate is expired. If this is the case, you just need to buy a new certificate and install it in your store. 2) You're visiting your site at the wrong secure URL. Most SSL C ...

• Facebook like button errors

  The Facebook like button is an integration with Facebook's "Open Graph", and in the context of BigCommerce, creates a "Like" for a certain user to your product within the Open Graph. If you have not set this up on your store, you can do so by following the directions within this article: How ...

• Why does Google Webmasters show crawl errors that say "restricted by robots.txt" ?

  You might have noticed that there are some reports in your Google Webmasters dashboard area that show reports of errors when Google tried to crawl your website. If they cite the reason "restricted by robots.txt", then this is perfectly ok. Your robots.txt file is a text file that all ...

• Is there a store log?

  Difficulty Level: General Information Tools Needed: Store Logs Yes, BigCommerce has a store log that keep record of actions, notifications, and errors in your store. The store logs can be a great help when troubleshooting errors in checkout and shipping settings. BigCommerce records two ty ...